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NB! At the moment, it is not possible for private vehicles to enter the territory of the Medyka border checkpoint / refugee camp. Refugee assistance organizes and coordinates transport only by official buses.

We are currently organizing evacuation buses from the Ukrainian-Polish border. If you know Ukrainians who have existing ties with Estonia and want to reach Estonia, please share information:
Buses run to the border every day! Up-to-date information about buses can be found on the website Additional information is also available by phone

+372 56782288 every day from 9 am to 7 pm, also by writing to


  • Unfortunately, Estonian Refugee Council cannot help you cross the Ukrainian border, but if your loved one has already crossed the border and needs advice or further transport, call +372 5908 6965.
  • The telephone number of the call center set up to advise war refugees who have arrived in Estonia is +372 588 1131

4 counseling points have been opened for Ukrainians who have arrived in Estonia:

  • The Estonian Refugee Council Office at Liivalaia 28, Tallinn is open Mon-Fri from 10 am to 5 pm
  • The Ukrainian War Refugee Reception Center and Counseling Center at Niine 2, Tallinn is open 24/7

Reception point in Tartu: Dorpat Hotel, Soola 6, open 24/7
Reception point in Pärnu: Sepa 6, open 24/7 (please call +372 4448188 in advance)
Reception point in Rakvere: Kastani 12, open 9-12



  • Transport of food and medical supplies to Ukraine. A truck with food aid and medical supplies set off for Lviv. We are assembling new cars to help internally displaced persons in Ukraine.
  • We provide humanitarian aid to the victims of the war as well as to hospitals and children's institutions. If possible and necessary, we will also send food aid to front towns. Refugee assistance operates in cooperation with local cooperation networks in the Chernihiv, Kharkiv, Mykolaiv, Odessa, Donetsk, Luhansk, Kherson and Zaporizhia regions. Access to humanitarian aid is very limited by region, as aggressors do not allow the creation of humanitarian corridors. Our field team works in very difficult and dangerous conditions, we are in constant contact with them and we coordinate activities.
  • More than 1.5 euros have been raised in financial donations, of which 800,000 have already been sent to Ukraine for a local partner. In the last 3 days, we have provided need-based financial assistance to 320 Ukrainian families, in addition to distributing blankets and medical supplies. The conditions for delivering financial and humanitarian aid to the people of Ukraine are deteriorating day by day.


We coordinate aid to Ukraine:

1. Transportation of bulk quantities of food and medical supplies to the Ukrainian border

Please let us know about the help offers:

  • If you want to help us as a volunteer, please register here:
  • Financial donations are still very much welcome. The donations will cover evacuation costs, humanitarian aid in Ukraine and support for Ukrainians arriving in Estonia.
  • You can donate to Ukraine
  • By bank transfer: a transfer of a suitable size can be made to the donation account of MTÜ Eesti Pagulasabi in SEB bank: EE791010220258852223
  • Through bank links: SEB, Swedbank, LHV and Paypal bank links can be found on the donation page
  • Through donation telephones: Tele2, Telia and Elisa customers can donate via donation telephones: 9003801 (5 EUR), 9003802 (10 EUR), 9003803 (50 EUR)
  • Offering assistance for equipping evacuation buses: or +372 567 64122



For the first time in its history, the European Union has decided to activate the Temporary Protection Directive. This means that all Ukrainians who fled on February 24 will be granted semi-automatic protection for one year.
NB! Refugee assistance no longer collects job offers, this is now handled by the Unemployment Insurance Fund.
Refugee assistance does not collect material donations.

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