Arriving in Estonia
Border crossing
Ukrainian citizens can enter Estonia and other countries in the Schengen Visa Area with an internal passport, biometric passport, visa or without. Underage children should have a birth certificate, but can also enter the country without one. This also applies to a spouse, child or parent accompanying a Ukrainian citizen of another nationality, including situations where the mother is a citizen of another country and the children are Ukrainian citizens. List of emergency numbers for evacuation of non - EU nationals. INFORMATION ABOUT BUSESThe Estonian Refugee Council is currently not coordinating evacuation from Ukraine. If the circumstances change and the need for coordinated evacuation returns, this will be announced separately. Commercial buses coming from Poland to Estonia (all of them drive through Pärnu):
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INFORMATION POINTS
Social Insurance Agency’s (SKA) information points (open 24/7) - for basic information about staying in Estonia and travelling from Estonia, help accommodate people who need emergency assistance for a short time, including refugees travelling through Estonia.
Temporary protection can no longer be applied at these information points; it is further processed by the Police and Border Guard Board. If a refugee who has received or applied for temporary protection needs temporary accommodation, they will continue to be placed on short-term accommodation by the Social Insurance Agency:
PÄRNU Pikk 18 (24/7) +3725349 9911 |
TARTU Riia 179a (24/7) +37253770588 |
JÕHVI Viru 5a |
TALLINN Tallinn's Bus Station, Lastekodu 46 (24/7) |
If a person has accommodation, they do not have to go to an information point; they can simply turn to the PBGB as soon as possible to apply for temporary protection.
People without shelter and food must be referred directly to the Social Insurance Board in the evening. If a problem arises in such a situation, the Estonian Centre for Human Rights handles individual cases (+372 5194 9015; they accept calls on working days and during working hours); in SOS situations, call 112.
TRANSIT
People in transit and coming through Narva or Luhamaa border crossing points:
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A person in transit is advised to ask the border guard for the wristband that allows free train rides across Estonia!
If you have any further questions, call the free national helpline at +372 600 1247 (you can also call from international numbers). |
PETS ACROSS THE BORDER THE ESTONIAN BORDER
A refugee who enters Estonia with a dog, cat, or ferret must notify the Agriculture and Food Board as soon as possible. To do this, you must fill in the notification form and send it to the following email address: pta@pta.agri.ee. The form, detailed isolation requirements, information about veterinarians and other instructions can be found here. |
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The Estonian Animal Rescue Group provides free food and, if necessary, medical expenses for pets. Advises on the information line +372 5360 3604. 24/7 Emergency veterinary care:
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Varjupaikade MTÜ assists in Harju, Pärnu, Lääne, Viljandi, Valga and Võru County (animal food, pet supplies, preparation of documents for animals, veterinary assistance, finding shelters if necessary, etc.). Information in Russian for refugees +372 5689 7495. |
UNACCOMPANIED CHILD
For an unaccompanied child who has no relative or other accompanying person, the Social Insurance Board will arrange a substitute care service. Contacts for unaccompanied children are Uljana Ponomarjova in ECHR and Ketlin Lepik (tel 5330 8787), if neither of them can be reached, the Child Helpline 116111 and the mailing list childprotection@sotsiaalkindlustusamet.ee can help.
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